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Privacy Policy

DDG’s Down Right Spicy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information across all of our business channels, including:

 

  • Our eCommerce website and online store

  • Our food truck hub and fixed food service location

  • Local retail establishments where our products are sold

 

By using our website, purchasing our products, or interacting with our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

a. Online Store & Website

When you make a purchase or create an account on our website, we may collect:

  • Full name and contact information (email address, phone number, mailing address)

  • Billing and shipping address

  • Payment information (processed securely through third-party payment processors — we do not store full card numbers)

  • Order history and purchase preferences

  • Account login credentials

  • IP address, browser type, and device information

  • Cookies and browsing behavior on our site

 

b. Food Truck Hub & Fixed Location

When you visit our food truck hub or fixed food service location, we may collect:

  • Name and contact information if you join our loyalty program or mailing list

  • Order information and food preferences

  • Payment information for in-person transactions (processed via secure point-of-sale systems)

  • Feedback and reviews you voluntarily provide

 

c. Retail Locations

When our products are purchased through local retail partners, those retailers operate under their own privacy policies. We may receive aggregated sales data from retail partners, but generally do not collect personal information directly from retail customers.

 

2. How We Use Your Information

 

We use the information we collect to:

  • Process and fulfill your orders and deliveries

  • Communicate with you about your orders, promotions, and updates

  • Improve our products, services, and customer experience

  • Operate our loyalty or rewards programs

  • Send you marketing communications (with your consent, where required)

  • Comply with legal and regulatory obligations

  • Prevent fraud and maintain the security of our services

 

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

  • Payment processors to handle transactions securely

  • Shipping and fulfillment partners to deliver your orders

  • Marketing and email service providers to send communications

  • Analytics providers to help us understand how our website is used

  • Legal and regulatory authorities when required by law

 

All third-party partners are required to handle your information in accordance with applicable privacy laws and our data protection standards.

 

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

 

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. Payment transactions are encrypted using industry-standard SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

6. Your Choices & Rights

You have the right to:

  • Access, update, or correct your personal information

  • Opt out of marketing communications at any time (via the unsubscribe link in our emails or by contacting us directly)

  • Request deletion of your personal data, subject to any legal retention requirements

  • Request a copy of the personal data we hold about you

 

To exercise any of these rights, please contact us using the information provided below.

 

7. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

 

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

 

DDG’s Down Right Spicy

Email:   DownRightSpicy@gmail.com

Phone:  (912) 506-9280

Website: www.DownRightSpicy.com

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