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Refund Policy

At DDG's Down Right Spicy, we stand behind every product we make. Your satisfaction is our priority. Because we deal in food and perishable goods, our refund and return policy is designed to be fair, straightforward, and channel-specific. Please read the sections below that apply to your purchase.

 

1. ONLINE STORE ORDERS

Damaged or Incorrect Orders If your order arrives damaged, spoiled, or incorrect, we will make it right. Please contact us within 7 days of delivery with your order number, a description of the issue, and photos of the damaged or incorrect item(s). Once we review your claim, we will offer a full or partial refund to your original payment method, a replacement order shipped at no additional cost, or store credit for a future purchase.

 

Order Cancellations Orders may be cancelled for a full refund if the request is made within 24 hours of placing the order and before the order has been processed or shipped. Once an order has been fulfilled and shipped, it cannot be cancelled.

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Returns Due to the perishable nature of our food products, we are unable to accept physical returns. All sales are final once an order has shipped, except in cases of damage, spoilage, or error on our part.

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Refund Processing Approved refunds will be processed within 5–7 business days and returned to the original payment method. Please allow additional time for your bank or card issuer to post the credit.

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2. FOOD TRUCK HUB & FIXED LOCATION

Made-to-Order Items All food items prepared at our food truck hub or fixed location are made fresh to order. We are unable to offer refunds or exchanges on made-to-order food once it has been prepared, except when the order was prepared incorrectly or the food does not meet reasonable quality standards. If you experience an issue, please bring it to our team's attention immediately — before leaving the location. We will do our best to correct the order on the spot or offer a fair resolution such as a replacement or refund for the affected item(s).

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Pre-Paid or Pre-Ordered Meals If you have pre-paid for a meal or catering order and need to cancel, please contact us at least 48 hours in advance for a full refund. Cancellations made less than 48 hours before the scheduled order may be subject to a partial refund or store credit at our discretion.

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3. PRODUCTS PURCHASED AT RETAIL LOCATIONS

Products purchased through local retail partners are subject to that retailer's return and refund policy. We encourage you to contact the store where the purchase was made for assistance. If you believe a retail product was defective, spoiled prior to the printed expiration date, or otherwise unsatisfactory due to a manufacturing issue, please contact us directly - we take product quality seriously and will work with you to address any legitimate concerns.

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4. NON-REFUNDABLE ITEMS

The following are not eligible for refunds or returns:

  • Products that have been opened, partially consumed, or improperly stored after delivery

  • Orders where the delivery address provided was incorrect

  • Items damaged due to conditions outside our control after delivery

  • Digital goods, gift cards, or promotional credits

  • Made-to-order food items prepared correctly per the customer's specifications

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5. HOW TO REQUEST A REFUND

To initiate a refund or report a problem, please contact us at:

DDG’s Down Right Spicy

Email:   DownRightSpicy@gmail.com

Phone:  (912) 506-9280

Website: www.DownRightSpicy.com

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Please have your order number, proof of purchase, and relevant photos ready. We aim to respond to all inquiries within 2 business days.

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6. CHANGES TO THIS POLICY

We reserve the right to update or modify this policy at any time. Changes will be posted on our website with a revised effective date.

 

We appreciate your business and your trust in DDG's Down Right Spicy. We're always here to make it right.

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